Internet Resources

Standard Questions:

• Which operating system do you have (Win 98SE, Win XP, etc)
  
• Which browser are you using? (IE 5.5, IE 6.0, etc)
  
• Do you have an antivirus program installed?
  If yes, which one? Are the definitions up to date?
  
• Do you have a firewall installed?
  If yes, which one?
  
• Do you have the latest Windows and IE updates? How recently?
  
• Have you cleared your Temporary Internet Files, TEMP, Recycle Bin recently?
  How recently?
  
• Have you run adaware?   How recently?