|The term netiquette (Internet etiquette) is
used in both business and person electronic communications
and applies to a variety of media. Electronic
communications include email, various forums (nntp and web-based), Instant Messaging (IMs),
Relay Channels (IRC), blogs, text messaging and more.
There are basic rules
that apply to all of these and there are
items that serve well in some areas and not other areas.
We have separated some of the rules per media and linked to
pages that will provide more indepth information.
rules for electronic communications:
1) Use both
upper and lower case when composing communications.
2) Do not type with all capital letters, it is considered shouting and is
(ex: HOW ARE YOU DOING? = shouting at someone)
3) Do not
overuse the 'high priority' feature.
the use of subject titles "URGENT, NEED HELP NOW, IMMEDIATE
RESPONSE NEEDED, etc"
emoticons and acronyms sparingly
6) Do not
discuss confidential information
Proofread what you have written
the person's comment fully before replying to it
concise and to the point
all questions, and pre-empt further questions
11) Refrain from
heated, berating responses
12) Do not forward hoax and chain email