The term netiquette (Internet etiquette) is
used in both business and person electronic communications
and applies to a variety of media. Electronic
communications include email, various forums (nntp and web-based), Instant Messaging (IMs),
Relay Channels (IRC), blogs, text messaging and more.
There are basic rules
that apply to all of these and there are
items that serve well in some areas and not other areas.
We have separated some of the rules per media and linked to
pages that will provide more indepth information. |
|
Core
rules for electronic communications:
1) Use both
upper and lower case when composing communications.
2) Do not type with all capital letters, it is considered shouting and is
rude.
(ex: HOW ARE YOU DOING? = shouting at someone)
3) Do not
overuse the 'high priority' feature.
4) Avoid
the use of subject titles "URGENT, NEED HELP NOW, IMMEDIATE
RESPONSE NEEDED, etc"
5) Use
emoticons and acronyms sparingly
6) Do not
discuss confidential information
7)
Proofread what you have written
8) Read
the person's comment fully before replying to it
9) Be
concise and to the point
10) Answer
all questions, and pre-empt further questions
11) Refrain from
heated, berating responses
12) Do not forward hoax and chain email |
