Business Email Netiquette
|The first question to ask is: Do all parties know each other and do
they mind that their email address will be exposed to each other?
- Be concise and to the point - yet
provide sufficient content to convey your message
- Answer all questions, and pre-empt further questions
- Use proper spelling, grammar & punctuation
- Leave the previous content so that
the train of thought can be followed and points addressed
- Complete the subject line and
utilize relevant points - or it will wind up in the junk
email. It also gives the recipient a clue as to what
the email is pertaining to.
- If this is the first contact you
have had with the recipient, indicate the purpose of the
email and where you obtained their information (referred by,
website URL, other)
- Do not send attachments
unless/until they are requested by the recipient.
- If you utilize a company
letterhead, be sure it is email friendly and not overladen
with graphics and wasted space.
- Use a formal consistent signature
that is concise and to the point. Include your name,
company, telephone number, email address and website.
If you utilize letterhead - do not duplicate information
contained in the letterhead
- If multiple parties are included
in an email thread, it is acceptable and preferred to show
all parties in the To: or CC: section. This minimizes
duplication and informs everyone of who is included within
the circle of information. If someone is inadvertently
omitted, it is easier to remedy.
- Use "reply all" if you wish all
parties to receive your comments or "reply" if you want only
the originator to receive your comments.
- Do not abuse the "reply all"
feature. If your reply does not affect all within the
email thread, then do not use the reply all feature.
- Do not send spam email to business
- Before receiving personal email at
a place of employment - make sure it is allowed within the